Payment Policy
- Once an appointment date and time have been agreed for an Individual Health Consultation, a 50% deposit (paid via bank transfer or secure payment link) will be required to confirm the appointment. The appointment is not confirmed until payment has been made and received.
- The balance (paid with a valid credit/debit card) is due at the appointment or, in the case of a virtual appointment, 2 days before (paid via bank transfer or secure payment link). Bank details for BACS transfer will be provided.
- e-Receipts will be provided upon receipt of each payment.
Cancellation and deposit refund policy
The notice period to cancel your appointment and deposit refund policy is set out below:
| Notice given | 0-3 day(s) | 4-7 days | 8 days |
| Deposit refunded | 0% | 50%¹,² | 100% |
¹Only applies where a deposit has been received. ²With 4-7 days’ notice, the remainder of the deposit (i.e. total deposit minus 50% administrative fee) can be used towards booking an alternative appointment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit/debit card company as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@illuminalifestyle.com.
Need further help?
Please contact us at info@illuminalifestyle.com for any further questions related to payments, cancellations and refunds.