Payment, Cancellation and Deposit Refund Policies

Payment Policy

  • Once an appointment date and time have been agreed for an Individual Health Consultation, a 50% deposit (paid via bank transfer or secure payment link) will be required to confirm the appointment. The appointment is not confirmed until payment has been made and received.
  • The balance (paid with a valid credit/debit card) is due at the appointment or, in the case of a virtual appointment, 2 days before (paid via bank transfer or secure payment link). Bank details for BACS transfer will be provided.
  • e-Receipts will be provided upon receipt of each payment.

Cancellation and deposit refund policy

 The notice period to cancel your appointment and deposit refund policy is set out below:

Notice given 0-3 day(s) 4-7 days 8 days
Deposit refunded          0%        50%¹,²       100%

¹Only applies where a deposit has been received. ²With 4-7 days’ notice, the remainder of the deposit (i.e. total deposit minus 50% administrative fee) can be used towards booking an alternative appointment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit/debit card company as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Need further help?

Please contact us at for any further questions related to payments, cancellations and refunds.